FAQ

TINT

How do I use your tint, I didn't get instructions? 

Please see all instructions for tint on the product page here , or download here

What are those white applicators and where do I get them?

These are our brow tinting applicators. They come with each of our brow tints inside the box. These can be sterilized carefully and reused until the tint runs out.

My tint won't work, what am I doing wrong? 

Melanie Marris has released a Virtual Masterclass Series in which you can learn her secrets to create the perfect brow. Please find out more information on: www.melaniemarriseyebrowstylist.com

HOW TO SHOP PROFESSIONAL/WHOLESALE ITEMS

Do you have to be a professional to use Brow Code wax and tint?

Yes, you must be a professional aesthetician/beauty therapist, makeup artist, work in the beauty field, or be a salon professional.

I am clicking on shop and it won't let me buy the tint or wax?

If you are not logged in or approved as a PROFESSIONAL ACCOUNT, you will not be able to view the professional products.

How do I create an account and get approved? 

Please fill out your details under 'For Professionals' in order to register.

What do I do after I have followed the instructions to create an account? I still can't shop?

Professional access is restricted and protected for professional make-up artists and salon professionals only. After you apply for an account it can take up to 48 hours for your account to bet approved.

I have received my email and I have tried to shop but it won't let me into see the wax and tint? 

You need to log in when you enter the website. Once you are approved and activated for wholesale privileges please log in using your username and password. You are now part of the Brow Code fam! You are now able to shop Brow Code professional.

To shop using your wholesale privileges you must be logged in. Once logged in you will receive special pricing as well as access to all professional stock.

I haven't heard back and it has been 1 week? 

We apologise if you have not heard back within our 48 hour time frame. Please email shop@browcode.com subject LOST REGISTRATION and this will be looked at right away for you. 

SHIPPING

Do you ship worldwide? 

Yes, however we do not control shipping rates in house – these are standard rates. Click here for more shipping information.

DISTRIBUTION & STOCKISTS

Do you have any Distributers? 

Yes, we will soon have a global distribution for Brow Code, however countries with current distributers are:

When will you have Distribution or Cheaper shipping in my country? 

We hope to have global distribution in place by Feb 2020. Stay tuned!

How do I become a Distributor?

Please email shop@browcode.com and title your email with 'BROW CODE DISTRIBUTION'

How do I become a Stockist?

Please email shop@browcode.com and title your email with 'STOCKIST INFORMATION'

WAX

I am trying to use the wax but it won't melt properly? 

Our wax is evenly heated sitting between 3-4 on a standard 1L beauty wax pot e.g. Beauty Pro. All pots vary however it must be a honey like consistency with a smooth application. If it is not, it needs to be turned up.

HENNA

Brow Code x Indus Valley Henna

How do I use Indus Valley Brow Code Henna?

Please view the product description here or download our instruction leaflet here

Is this available worldwide?

Yes

Does the Henna last longer than the brow tint?

Yes, however - We always recommend offering both treatments in your brow studio or salon as the client may have a preference or find one or the other better and longer lasting. Everyone's skin is different.

Henna Vs Brow Tint:

Some people can be allergic to either product so we always recommend stocking both and giving your client the options to try both and work out what they prefer. Price point and time: Henna takes longer to perform but lasts slightly longer on the skin

If I am a distributer can I purchase this on the launch?

YES! Please email shop@browcode.com to apply for distribution

Indus Valley Henna Tips from Melanie:

  • Indus Valley Brow Code Henna comes in 5 ready to mix shades in capsule form. You are able to mix all shades together to create your very own variations to suit your clients desired colour.
  • Brow Henna was created to stain the hair for up to 4-6 weeks. It also comes with an added bonus that it can stain the skin for anywhere between 7-12 days.
  • Mix the henna paste 5-10 minutes PRIOR to use. This will prepare the formula for a smooth application. This also helps to ensure the green to yellow glow is not as prominent whilst the product is developing.
  • For clean and flawless results; wax using Brow Code Design and Define hot wax, tweeze or thread prior to application. Ensure application is strictly inside the desired shape if hair has been removed.
  • There is enough capsules to perform 300 sets of Brow Code brows - However you will need to re stock your Rose Water and scrub depending on how much of this product you use.
  • Ensure the brow area has been thoroughly cleanses and scrubbed prior to henna application. This will assist with a longer lasting stain on the skin.
  • Keep the brow area dry and free of any products for 24 hours after the Brow Code henna application to ensure you get the best possible stain
  • All patch tests must be performed 48 hours prior to henna application. Use one of the darker colours when performing this test patch.
  • To achieve an even longer stain on the skin, you can also ask your client to gently scrub the brow the night before their henna treatment. Once the dead skin cells are removed, the henna will stick and stain longer to the new ones.
  • There must be no sunless tan/self tanners used on the skin prior to Brow Henna application. This will turn the henna a green or yellow shade
  • If your Henna dries fast during the application, you can use a mister to moisten up the area for a easier removal. When you go to remove the product, ensure your cotton pad is very moist. Let this sit on the skin for a few minutes to loosen the henna.
  • For a flawless and even application first outline the brow shape with henna. Make sure there are no ridges as this will result in an uneven result.
  • The consistency is one of the most important factors of Henna application; The paste should not be too thick as it will result in a patchy, uneven stain. Add small amounts of Rose Water as you need to ensure your mixture remains even and smooth. The Henna should glide off the brush and be soft and easy to apply.
  • What are the circle/spheres in the formula? It is hard to mix?? These spheric grains a key component to our unique Henna formula which is approved and compliant to the highest standards in EU and AU. These grains should almost completely be broken by the time you go to apply. You can also break them up by pressing on them with your brush to disperse the ingredients into the formula.
  • Take your time to perform a very even, precise application. You can try layering 2-3 times for 10-15 minutes or one application for 20-25 minutes and see which gives you the deepest results. When layering - You must wait for this to completely dry before adding your new layer and then wait until all 3 layers are dried together prior to removing.
BROW LAMINATION

BROW CODE BROW LAMINATION

What is Brow Lamination?

Brow lamination is designed to straighten the brow hair resulting in an instantly full, lifted and fluffy brow. Many people are mistaking LAMINATION for Microblading, it enhances each natural, individual hair stroke that much!! The process essentially involves straightening eyebrow hairs using Brow Code's LUSTRE Lamination Kit with it's unique step by step treatment guide, so that all hairs stand in the desired direction. This treatment has INSANE results teamed with our Brow Tint or Brow Henna. Preferable teamed with Brow Code's Brow Tint due to the hair being very porous after Lamination. Our formula is also VEGAN FRIENDLY!

How many services can I perform with a Lustre Kit?

Approximately 15-18 per kit.

Will we be providing training?

YES! We will have training available for Brow Lamination - Stay tuned to all social media forums for any updates!! This will be in an online, virtual form. In the meantime - We provide clear and simple, easy to follow instructions on our packaging and having some step by step tutorials on our social media.

Will you have student kits?

Yes, we have many colleges which we will be providing Lamination Kits to, this will be available on the website upon launch.

So, when are we launching Brow Lamination?

Our Brow Lamination pre-sale has launched! Shipping from Dec 12th. Please ALWAYS stay tuned to our social media @_browcode_ for ALL releases.

How does it compare to brow threading, microblading, etc?

Lamination is a very unique treatment - Nothing like any of the above, also nothing like anything else on the market in the brow industry! It can be teamed with all other brow services as an add on. It is an extremely sought after service and one which you won't want to hesitate adding to your salon's menu!!

Who is brow lamination the best for?

EVERYONE and anyone!!!! Brow Lamination will make a thin brow appear full within 30 minutes as-well as a more full brow appear fuller and more fluffy!

What happens in a treatment?

We have our full, thorough instruction guide on the Lustre Lamination product page.

Are there are pre/post-procedure things people need to follow? i.e. not wearing makeup, not getting brows wet?

Yes of course, like most brow treatments - Do not wet the brow for 24 hours and avoid going in saunas.

How long does it last? What's the maintenance involved?

It lasts up to 6-8 weeks. Each morning your Laminated brows will require styling by brushing and setting in place. You will also need to apply the Brow Code Brow Growth Oil daily to restore the brow hair.

MELANIE MARRIS SKILLS

Does Melanie teach her brow styling skills? 

To update your training skills or to learn a new technique, please head to this link.

Melanie has launched a Virtual Masterclass for her in demand MM Technique. You will see an in depth version of how to achieve her amazing results using Brow Code.

BROW CODE MERCHANDISE

How to I get Brow Code Merch for my salon?

You will automatically receive this via your email 3 days after purchasing professional product. Please email shop@browcode.com if you do not receive this email AND you have checked your junk/spam folders 4 days after your initial purchase.

CONTACT US

We at Brow Code HQ are here to help and assist you with any inquiries you have! It is our pleasure to provide you with this quality brand. Please email our friendly team anytime!

FOR QUESTIONS RELATED TO:

1. TRAINING

2. DISTRIBUTOR TRAINING

3. PRODUCT ISN'T PERFORMING

4. HOW DO I USE?

5. INSTRUCTIONS

Contact: support@browcode.com

FOR QUESTIONS RELATED TO:

1. LOST ORDER

2. TRACKING

3. PACKAGE ARRIVED WRONG

4. DISTRIBUTION

5. HEAD OFFICE

6. SHIPPING

7. PR/MEDIA

Contact: shop@browcode.com

Or feel free to contact us via phone: +617 5564 6977

Haven't heard back from us in 48 hours?

Please check your SPAM or JUNK folders